Published: 29/12/2014 | Modified: 29/12/2014, 2:44 pm


30th May 2012, Brussels, Belgium 

Trainers: Hegle Sarapuu

Subcontractor: Trinidad Consulting


Brief overview

In short, usability is about making your website user-friendly in a way that your users could find quickly and efficiently what they look for. Good web usability is usually invisible; however, poor usability causes lots of trouble. Basically, there is only one good source to define and to test/measure the usability of your website, and it is your users. Most of the usability methods are therefore user-centred and based on user research and observation. Several different methods that could help us to achieve better usability for our national websites were discussed at the training.

We have also learnt how to improve accessibility of our website, i.e. how to minimise the obstacles that prevent people with fewer opportunities (e.g. visually impaired or deaf persons) to access our websites. To evaluate the accessibility of your website, see the check-list in one of the files embedded.


Benefits from improving your web content

If your website is difficult to use, people most probably leave it very quickly. If your web navigation is confusing, people get frustrated and leave. If your website’s texts are hard to read or make no sense to users, they leave. On the contrary, if the usability of your website is good, users stay and enjoy interacting with your website. Thus, good usability enhances retention rate and ensures that visitors have a pleasant user experience on your site and will hopefully advise it to their friends, other researchers. 


Agenda of the training

1. Introduction to usability and accessibility: definition, terms, standards
2. Benefits from usability and how to measure it. Measuring usability: methods, points of interest
3. Practice 1: usability testing (hands-on exercise)
4. Accessibility principles
5. Practice 2: web accessibility evaluation (hands-on exercise)
6. Part 1 – General rules and good practices in usability. Good patterns and anti-patterns, illustrated with examples
7. Part 2 – General rules and good practices in usability
8. Practice 3: web usability evaluation (hands-on exercise)
9. Q & A


Training materials

1. PowerPoint slides with all the methods and instructions described;
2. Accessibility check-list that helps you to measure how handy is your website for people with fewer opportunities.


List of participants

For more details and personal impressions you can always contact one of the participants of the training:

1. Anna Mossolova, EE
2. Annika Sundqvist, SE
3. Anton Sieling, NL
4. Arnis Kokorevics, LV
5. Atanas Georgiev, BG
6. Barbara Daniel, LU
7. Bernard Delhausse, BE
8. Chris Gallacher, UK
9. Daniel Smilkov, MD
10. Duygu Saracoglu, TR
11. Elena-Stefania Ionescu, RO
12. Eva Balazovicova, SK
13. Gro Merete Rosenberg, NO
14. Hana Huskova, CZ
15. Iria Muñiz Corral, ES
16. Jean-François Chevalier, BE
17. Jakub Marcickiewicz, PL
18. Jean-François Huon, FR
19. John D. Olsen, FO
20. Karin Kase, EE
21. Kitty Fehringer, EC
22. Kornelija Janaviciute, LT
23. Liina Raju, EE
24. Luka Filipovic, ME
25. Maria Unger, AT
26. Milan Zdravkovic, RS
27. Nelda Kote, AL
28. Pierantonios Papazoglou, GR
29. Sara Buti, IT
30. Sofie Jensen, DK
31. Stamenko Mijatovic, BA
32. Stefania Bettini, EC
33. Tiago Carvalho, PT
34. Urška Šraj, SI
35. Varda Sagi, IL
36. Vesna Babaja, CR
37. Viktoria Bodnarova, CZ
38. Zina Kiparissides, GR